Support FAQ

by: Peffy
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Why doesn’t the game start after installation?
Please check to confirm you have the correct Cossacks II: Napoleonic Wars game play CD in your CD-ROM drive. Please close all non-essential programs. Provided your CD is in the correct drive, this problem can also be caused by the installation of a CD-ROM emulator, thus it is recommended that you disable such application prior to attempting to launch Cossacks II: Napoleonic Wars.


Why am I required to restart my computer after completing installation of Cossacks II: Napoleonic Wars?
The included copy protection of this game requires that necessary software drivers and Windows Registry entries are updated, which can only be correctly completed during a system restart.


How do I obtain additional support for Cossacks II: Napoleonic Wars?
A: If you believe you require additional technical support regarding Cossacks II: Napoleonic Wars, please visit the official CDV webpage for the game at Please fill out the support form located at that location; this form ensures that our technical support team (located in Germany) has enough information to begin troubleshooting your issue and can provide you the correct answer specific to your situation.


Why does my game run so slowly?
As an initial step, please confirm that your system meets the minimum requirements to run Cossacks II: Napoleonic Wars. These exact requirements are contained on the game box, but 512 MB of RAM, a recent 128 MB video card (ideally a recent ATI or nVidia non-integrated solution) will yield the best performance, particularly with larger battles.

Closing the cut-scenes that show the unit videos (by clicking on the “X” in the top right hand corner of that window on the game map or through Options in the game’s main menu) may improve performance as well.

Along with your game, the installation CD offers a DirectX analysis tool that can help you confirm that the latest version of required drivers (for video, audio, etc.) are installed and are DirectX compatible. Please check the support Web sites for your PC or add-on component hardware vendor to verify if more recent, DirectX certified driver versions are available.


I don’t have any existing experience with the Cossacks series of games. What’s the best way for me to get started?
In order to understand and employ the most important game features in Cossacks II: Napoleonic Wars, we recommend that you begin with the tutorial, which is represented by the first two missions of the “Campaign” game. The first mission features a number of objectives that familiarize the player with tactical operations, unit characteristics, the benefits of various terrains, and employing appropriate tactics. The second mission focuses on the more traditional RTS aspects such as gathering resources, building a sound economy, managing the technology tree and unit upgrades, and building an army from scratch.


Why don’t my units fire at the enemy?
Unlike most RTS games, we have focused on making Cossacks II: Napoleonic Wars more authentic than most competing titles. In order for your units to reload (and then fire), they must have access to coal as a resource. Iron is required for artillery. To ensure you have access to these resources, ensure you have captured or in your possession a village/town that produces coal (or iron). In-game upgrades exist that enhance the number of peasants available as well as to increase the output of these resources. Increasing the number of peasants that collect coal (or iron) will increase the collection rate. In a pinch, you may also trade surplus resources in the market for resources of which you have a greater need.

  • To build a market, you must have constructed a town hall, a barracks , and a storehouse). After these buildings exist, your settlers may be ordered to construct a market, from which you will be able to sell, buy, and exchange resources.


What is the purpose of drummers, flag bearers, and officers?
Armies created with these special units (one, two, or all three types) gain them as an organic (a permanent integrated part of that particular formation) boost to morale. Since morale plays a significant factor in Cossacks II: Napoleonic Wars, it is recommended that these three special units are added to each army formation you commission.


Any organized collection of individual soldiers that has been turned into a formation/army gains morale bonuses, defensive bonuses, and can march and fight as a cohesive unit, making it much more powerful than a similar number of individual soldiers. While not required, this advantage is magnified by also including a drummer, flag bearer, and/or officer in these newly created armies. How to create units complete with drummers, flag bearers, and officers:

  • 1. As soon as you have created a town hall and barracks, you may build basic infantry units.
  • 2. Construct 120 units of the same type by clicking on your barracks and then clicking on the icon of your desired unit type. (A sideways “8” or “infinity” symbol will occur on the unit icon, indicating that this unit will be constructed until you stop production, you run out of required resources, or you reach the current population limit.)
  • 3. As soon as 120 of the same unit type has been build and are assembled in the same general location on the map, you will see an icon in the top left corner of the screen that represents the “construct formation” (or army) action.
  • 4. Place your mouse over this icon (but do not click on it yet).
  • 5. Three additional icons will appear that represent the drummer, a flag bearer, and an officer.
  • 6. Left-click on each of the three icons (drummer, flag bearer, and officer) once to requisition one of each of these special units. (Note that some units may require additional building construction or resource availability before you may requisition/build them.)
  • 7. Once you have assembled 120 of the same unit and one each of the three special units, left-click with your mouse on the original “construct formation” icon.
  • 8. You have now created a new army or unit-you will see your 120 units gather and combine into a single formation and a number of additional icons become available for unit control-complete with drummer, flag bearer, and officer.


I see an “arcade mode” for some of the battles. What exactly is that?
This mode has been added specifically for the newcomer to Cossacks II: Napoleonic Wars to make the game a little easier to play. If enabled, the arcade mode halves the impact that exhaustion and morale have on the outcome of battles. This option is available on a per-battle mode or from the main menu.


What do I need to do if I am trying to join an Internet multiplayer game from behind a firewall or router?
In order to successfully connect to and play with an opponent over a TCP/IP connection from behind a router or firewall, Cossacks II: Napoleonic Wars requires a number of ports to be opened for traffic:

Port 34000-34005, All Traffic

Port 6667, TCP/IP Traffic


My clan’s logo doesn’t show up in the Internet multiplayer lobby. What can I do to fix this?
Currently, all uploaded clan logos are manually reviewed and approved by the developer. This requires a little processing time. If after three business days your clan logo still doesn’t appear, please send an email in English to


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